Politique de remboursement
No refunds/exchanges on food items. All clearance items and books are final sale. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Full refunds/exchanges will be honored if the eligible item is unopened, unused and in original packaging. Gift cards are not redeemable for cash. Lost or stolen gift cards cannot be re-issued.
No refunds/exchanges on gift basket items. We check all breakables before they leave the store - once they leave the store they are your responsibility and are non-returnable if broken.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on eligible items.
Full returns/exchanges will be honoured if the product is unopened, unused, and in its original packaging with all accessories. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@GourmetDetour.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@GourmetDetour.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.